Frequently Asked Questions

Can I see the car before I buy?

Yes. Every vehicle can be inspected at our showroom, and you can book a test drive online from the car's page or from the Test Drive form. We recommend booking ahead so the car is ready and fuelled when you arrive.

Are your cars inspected before sale?

Every vehicle is checked mechanically and cosmetically before it is listed. The condition, mileage and any known issues are shown on the car's detail page, and you are welcome to bring your own mechanic.

Can I reserve a car while I arrange payment?

Yes. Use the Reserve button on any available car. A reservation holds the vehicle for you for an agreed period so it is not sold to someone else while your financing is being processed.

Do you handle the logbook transfer?

Yes. We lodge the NTSA transfer on your behalf and hand over the logbook once the transfer completes. You will receive the copies you need for insurance immediately at handover.

How does hire purchase work?

You pay a deposit up front and the balance in monthly installments over an agreed term. You drive the car from day one; ownership transfers to you once the final installment is paid. Use the HP Calculator to see the monthly figure for any deposit and term before you commit.

How much deposit do I need?

Deposits typically start at around 30% of the vehicle price. A larger deposit lowers the monthly installment and the total interest you pay, so it is worth trying a few options in the calculator.

What interest rate applies?

The indicative rate used across this site is 10% per annum, applied on a reducing balance. Your final rate depends on the deposit, the term and the assessment of your application.

How do I apply for financing?

Complete the Loan Application form online. You can attach your documents there, and you will get a reference number to follow progress on the Track a Request page — no need to call to check.

Can I settle the balance early?

Yes. You may clear the outstanding balance at any point during the agreement. Contact us for a settlement figure before paying so the account closes cleanly.

How do I pay my installments?

Installments can be paid by M-Pesa to our paybill, by bank transfer, or at the showroom. Every payment is receipted, and you can see your full schedule and payment history in the Customer Portal.

Can I trade in my current car?

Yes. Submit your vehicle's details through the Trade-In form and we will come back with a valuation. If you accept, the value is applied against your deposit or the purchase price.

What affects my trade-in value?

Mainly the make and model, year, mileage, service history, accident history and overall condition. Complete documentation and a full service record usually improve the offer.

Do I need to clear my existing loan first?

Not necessarily. If your car is still financed, tell us the outstanding balance when you submit the trade-in and we will factor it into the settlement.

What do I need to buy a car outright?

A national ID or passport, your KRA PIN certificate, and proof of payment. That is enough for us to prepare the sale agreement and start the transfer.

What do I need for hire purchase?

In addition to your ID and KRA PIN: recent bank statements or M-Pesa statements, proof of income or business registration, and a passport photo. The loan application form lists exactly what to attach.

Do I need insurance before driving away?

Yes. A valid comprehensive policy is required before handover on any financed vehicle. We can point you to insurers we work with if you do not already have cover.

How do I track a request I submitted?

Every reservation, test drive, trade-in and loan application gives you a reference number. Enter it on the Track a Request page to see the current status without having to call.

What is the Customer Portal for?

It shows your agreement, your full payment schedule, what you have paid, what is outstanding, and lets you pay by M-Pesa directly. You can also keep a wishlist of cars you are interested in.

Who do I contact if something goes wrong?

Reach us on the Contact page, by phone on +254700000000, or by email at info@showroom.com. We aim to respond the same working day.